A 99.9% Server Uptime
The advantage of establishing your very own shared website hosting system is that you don’t have to be worried about compatibility issues – you configure a particular set of software apps in such a manner as to work with a defined set of hardware parts. The final outcome is something considerably more stable and reliable, as there are much less potential risks of failure. We have built our cloud hosting platform atop tried and trusted hardware parts and a heavily customized version of Security–Enhanced Linux in order to create an extremely safe home for your own personal web sites.
This is the reason why, with each of our shared website hosting plans packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also set up our own internal network in all our datacenters. Everything is based on enterprise–level hardware components built by Juniper. Plus, on each and every router, we have installed a firewall with a complex set of rules to help filter all suspicious requests.
As a result, in all our data centers – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you’re not very pleased with our services, or if you consider them inadequate, or if you decide that you need a VPS plans rather than a cloud hosting package – we will give you a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have full control over your domains even if you close your hosting account with us.
24/7 Technical Support
In the event that you operate a web hosting company, your customer service technicians are of foremost importance. Because of this, we have diligently hand–picked a very accomplished group of customer service technicians, each with many years of expertise behind his back. Thanks to them, we offer 24x7 support with all our web hosting solutions.
And not just that, we offer a 1–hour response time guarantee. All enquiries are replied to in under 60 minutes and our average response time is well under 20 minutes!