One-Hour Response Guarantee in Shared Website Hosting
If you’re using any of our shared website hosting plans and you have an enquiry or run into some challenge, you can touch base with us 24-7 by posting a ticket or by writing an email and we will make sure that you have a reply in no more than sixty minutes. If the issue can be resolved, we will do it before we get back to you, whilst in case there’s something that you have to do on your end, we will supply you with all the needed details – what settings to check, what possible solutions to try out, etc. Usually, you’ll get a reply within maximum thirty minutes, which goes to say that waiting around for hours and hours or even for more than 1 day to receive assistance is something unthinkable. Our 1-hour reply guarantee applies to any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a client support ticket via your hosting Control Panel or write an email connected to your semi-dedicated server, you will obtain an answer within one hour max. You can touch base with us whenever you want with regards to billing, technical or general issues and given the fact that we’re available 24 hours a day, you will always obtain support in a timely manner. Depending on the particular issue or question, we’ll supply you with more details, sort out the obstacle if it has been caused by something that’s within our reach or instruct you on how to proceed in case you need to update a certain setting for a web application that we cannot access. You can just forget about waiting around for an entire day for each response. Actually, in the majority of cases we respond to emails and tickets within no more than twenty-twenty five minutes.