If your web hosting provider offers live chat support, you'll be able to speak with a representative in real-time and find out useful information or get a problem resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with Internet access, which means that you won't pay any fees in case you're in a different country or state. Furthermore, it will be much simpler to copy and paste data for instance domain names, usernames or error messages i.e. details that are sometimes difficult to give to the other side on the telephone. The real-time chat is also a much quicker option to contact your website hosting service provider's support team compared to using a ticketing system. What's more, when some situation needs a bit more time to be resolved, you're able to do something else entirely while you wait for guidance on the live chat, therefore you will not waste time - something that is not possible when you are on the phone.

Live Chat Support in Shared Website Hosting

As a part of the support services that we offer for all of our shared website hosting plans, we have live chat support that is available every single day, even on holidays. You'll be able to get in touch with us regardless of whether you already have an account or not, as we can help you with all kinds of things, ranging from supplying you with basic info about our solutions if you are not a customer yet and you are thinking about acquiring one of our packages, to helping you with setting up an e-mail account in an email client. A part of the issues are more complicated and time-consuming, so you'll have to take advantage of the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as standard with our services, so that if you have any questions concerning our semi-dedicated hosting plans, you're able to contact our customer care team whenever you need regardless if you've already obtained an account or not. Generally, the chat service is for billing, pre-sales and common questions and troubles, but we can help you with a lot of technical questions too. We will help you select the right plan for your web sites in case you do not have an account yet, we can answer all of the billing questions or issues you could have or we can assist you with setting up your new e-mail address on your personal computer or smartphone - all this will be done timely since our live chat service is online all day, every single day. Any time you need assistance, you are able to chat with an agent and save considerable time.