The client support that you can get from your shared website hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got a technical trouble with an active account. Timely and accurate information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from an actual website hosting supplier and not from some reseller. If you obtain a hosting account via a company that does not own its servers and it cannot access them directly, it is likely that you'll wait for a day or two in order to have an answer to any question, which means that your web sites may remain offline for quite some time. In comparison, a company that offers various means of communication and has a tech support crew that is available all the time can assist you right away and help you reduce or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

The customer and tech support services for our shared website hosting plans are twenty-four-seven, therefore you can forget all about waiting for a couple of days so as to get assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an email message. In case you do have an account, you are able to open a support ticket in addition to the other three methods of communication. You can pick the most suitable way to contact us depending on what your location is or what equipment you are using. We can easily assist you for almost any hosting-related query that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the max reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to receive prompt assistance, particularly if your site is not working efficiently for whatever reason. Our semi-dedicated hosting plans come with 24/7 customer and tech support, so that in case anything comes up, you are able to use plenty of methods to get in touch with us - phone line with a couple of local numbers around the world, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and common matters, which means that if you don't have an account yet, for instance, you can receive more information about our solutions, or we will help you with less complicated tech matters. The second two options are for solely tech matters or anything that is more time-consuming due to the fact that it's quicker to follow the conversation between you and our tech support team. The warranted maximum response time for them is just an hour, the typical one - 15-20 minutes, therefore you won't need to wait for a whole day so as to receive support like you may have to do with other providers.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get quick support in general, let alone when you manage an entire server, that's why every single dedicated server that we offer includes 24/7 support with 1-hour response time warranty regardless of the situation. The service is 100 % free for all the difficulties with your server or the software that was installed from our admins through the setup, so you're able to contact us as many times as you need, even during holidays. You could either open a trouble ticket from your billing area or you can send an email, and the actual response time for either rarely surpasses 30 minutes since we have administrators available 24x7. In case you want general information about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you may take advantage of our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you can include to your server package from the billing Control Panel.